AMDY HOW IT WORKS

A clearer answer
in four steps.

AMDY sits beside your dialer, listens to the first moments of an answered call, and returns a useful signal to the call flow you already control.

Talk to our team See how it works
FROM ANSWER TO ACTION

Keep the call path.
Improve the decision.

Your carrier still carries the call. Your agents still receive routed conversations. AMDY focuses on detection and hands the next move back to your dialer.

01

The dialer detects an answer

Your existing dialer sees the call connect and starts the AMDY detection step.

02

AMDY listens to the opening audio

A short, secure audio stream gives the model context from the first moments of the answer.

03

The system evaluates the signal

Acoustic cues and recognized tones help distinguish a person, a recording, or other network audio.

04

Your dialplan chooses the next step

Your system uses the returned result to route the call, skip voicemail, or apply your own fallback.

MAKE THE RESULT YOURS

A verdict is useful
when it fits your flow.

The right call action depends on your campaigns and dialer configuration. AMDY returns detection context; your team defines how each category is handled.

HUMAN

Connect to an agent

Route confidently identified live answers to the next available agent.

MACHINE

Handle the recording

Skip, drop, or manage voicemail according to your existing campaign rules.

OTHER / FALLBACK

Keep your safety net

Handle tones, unclear audio, or service interruption with the fallback behavior you configure.

READY FOR A BETTER FIRST HELLO?

See the flow with your own dialer.

We’ll help your team map the audio path, verdicts, and fallback behavior.

Talk to AMDY