AMDY VICIDIAL AMD

ViciDial AMD with AI.
Keep the live people.

AMDY replaces ViciDial’s timing-based detection with an acoustic AI model while keeping everything ViciDial expects — the same AMDSTATUS variable, the same VD_amd.agi, the same campaign settings.

Start free See all integrations
125ms

detection starts after answer

0

calls lost when AMDY is unreachable

50K

free detections to evaluate

WHY STOCK AMD DROPS PEOPLE

Tuning amd.conf
moves the errors.

ViciDial’s AMD is Asterisk’s AMD() with settings from amd.conf. It decides from silence and word timing — so tightening one error loosens another.

01

Hesitant hellos get dropped

“Hello?” then a pause looks like a recording. The lead is marked AA and never reaches an agent.

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02

Short greetings get through

A quick personal voicemail ends before AMD is sure, so agents hear a beep instead of a customer.

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03

Many floors turn AMD off

Faced with both errors, teams disable AMD and let agents listen to voicemail all day instead.

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HOW IT FITS

One extension.
One campaign setting.

Copy your AMD extension, add the AMDY step before VD_amd.agi, and point the campaign’s routing extension at it. HUMAN goes to an agent, MACHINE follows your AA rules, FALLBACK runs your old AMD() line.

Read the API docs
EXTENSIONS.CONFEXAMPLE
exten => 8370,n,EAGI(amdy.agi,KEY)
exten => 8370,n,GotoIf($["${AMDSTATUS}" = "FALLBACK"]?native)
exten => 8370,n(vdamd),AGI(VD_amd.agi,${EXTEN})
exten => 8370,n,Hangup()
exten => 8370,n(native),AMD()
exten => 8370,n,Goto(vdamd)
FALLBACK KEEPS NATIVE AMD8 KHZ · MONO
WHAT CHANGES

For your agents,
for your numbers.

The dialer still dials and your carrier still carries the call. The decision just gets better.

More hellos reach agents

Fewer live answers are dropped as answering machines.

Less voicemail on the floor

Greetings and carrier messages are filtered before agents pick up.

Nothing to retrain

Agents, dispositions and reports work exactly as before.

READY FOR A BETTER FIRST HELLO?

Try AMDY on ViciDial.

50,000 free detections. Point one campaign at it and compare.

Talk to AMDY