Effective date: November 12, 2026
In short: Test first: every account gets a free trial of 30,000 detections. We refund or credit you for confirmed service outages, platform failures and billing errors. We don’t refund for change of mind.
Try before you buy
Every new account includes a free trial of 30,000 detections, with no card required and a hard cap so it can never produce a bill. The trial is there so you can install AMDY on your own dialer, run it against your own carriers and call mix, and confirm it meets your needs before you purchase a paid plan.
No refunds for change of mind
Because you can test the Service for free first, plan fees and usage charges are non-refundable when the Service is available and working as described. This includes when:
- you no longer need the Service, or change your mind after purchase;
- you did not use some or all of your included detections (they do not roll over);
- you cancel or downgrade during a billing period — your plan stays active until the period ends;
- results on your traffic differ from your expectations or from published figures, without a platform failure;
- you forgot to cancel before your plan renewed.
When we do refund
You are eligible for a refund or account credit in the following cases:
- Service outage — the AMDY detection service is unavailable, meaning your registered servers cannot connect to the detection endpoint or the service fails to return verdicts, for reasons within our control, as confirmed by our monitoring and logs.
- Platform failure — a defect in the AMDY platform stops the Service from working materially as described, for example a systematic failure to return verdicts, a software fault that returns incorrect verdicts across your traffic (beyond normal classification error), or a dashboard or API failure that prevents you from using the Service.
- Billing error — a duplicate charge, a charge for calls that fell back to your dialer’s native AMD, or an incorrect overage calculation.
What you receive
| Situation | Remedy |
|---|---|
| Service outage | A pro-rata refund or credit of your monthly plan fee for the duration of the outage, plus a refund of any detection charges for calls affected by it |
| Platform failure | A pro-rata refund or credit for the affected period. If we cannot fix the failure within 30 days of your report, you may cancel and receive a refund of fees prepaid for the unused remainder of your billing period |
| Billing error | A full refund of the incorrect amount |
You can choose a refund to your original payment method or a credit applied to your next invoice.
What isn’t covered
Refunds don’t apply to issues outside AMDY’s control or caused by your own setup, including:
- your network, internet connection, firewall or server outages;
- your dialer, PBX or dialplan configuration, or install scripts modified by you;
- your carrier or SIP trunk, including one-way audio or false answer supervision;
- invalid or revoked API keys, unregistered IP addresses, or exceeding plan or rate limits;
- planned maintenance announced in advance;
- events beyond our reasonable control (force majeure);
- suspension or termination due to a breach of our Terms of service;
- free trial usage, since no payment was made.
How to request a refund
Email hello@amdy.ai within 30 days of the incident or charge. Please include:
- your account email and company name;
- the date, time and time zone when the issue started and ended;
- affected server IPs, campaigns or call IDs, if available;
- a short description of what happened.
We will review your request against our service logs and reply within 10 business days. Approved refunds are issued to your original payment method within 10 business days of approval; your bank may take a few extra days to show them.
Chargebacks
Please contact us before disputing a charge with your bank — we can usually resolve billing issues faster. If a chargeback is filed without contacting us first, we may suspend the account while the dispute is resolved.
Your statutory rights
Nothing in this policy limits any rights you have under applicable law that cannot be excluded by contract.
Contact
Billing and refund questions: hello@amdy.ai.